AI powered, Infosys Enterprise Service Management (ESM) Café, part of Infosys Cobalt, to accelerate ServiceNow implementation
Infosys, a global leader in next-generation digital services and consulting, announced that it has been selected by Posten Norge as a strategic partner to digitally transform its IT Service Management function. Through this collaboration, Infosys will establish a best-in-class IT Service Desk and adapt Posten Norge’s IT processes for new age software delivery methods.
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The transformation will also involve implementation of ServiceNow, an industry leading, next generation IT Service Management platform. Infosys will accelerate the ServiceNow implementation and drive ongoing strategic value from the investments by leveraging Enterprise Service Management Café, an AI-powered ready to deploy solution, part of Infosys Cobalt.
Leveraging this solution, and the wealth of expertise Infosys has nurtured by working with global postal and logistics organizations for many years, Posten Norge will be equipped to innovate faster and respond to changing customer needs with agility. This collaboration will further enable Posten Norge and Infosys to co-create digital solutions for their customers.
Arne Erik Berntzen, Group CIO, Posten Norge said, “At Posten Norge, our aim is to make everyday life simpler and the world smaller by simplifying and increasing the value of trade and communication for people and enterprises in the Nordic region. With Infosys as a strategic partner, we feel confident we can capitalize on their capabilities and experiences to transform our IT processes. Throughout our interactions with Infosys, they have shown the capacity and desire to modernize the service delivery with the aim to build a future oriented IT service management capability, so we can create more value for our customers.”
Karmesh Vaswani, EVP & Global Head – Consumer, Retail and Logistics Industries, Infosys, said, “With our vast and varied experience supporting organizations in the postal and logistics industry navigate transformation, we look forward to collaborating with Posten Norge to adapt its business to the evolving market and its customer demands. The speed, agility, and efficiency that the suite of solutions powered by Infosys Cobalt will provide to Posten will be pivotal in delivering a best-in-class customer experience that will set it apart from the competition. As part of this collaboration, we also look forward to developing digital solutions for our customers by combining the complementary capabilities of the two organisations.”
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