PeopleReign, the leader in AI-powered employee service automation, today announced a strategic partnership with Mosaic Consulting Group, the award-winning UKG partner focused on implementing and managing Human Capital Management (HCM) and Workforce Management (WFM) solutions.
Through the partnership, Mosaic Consulting Group is authorized to sell, implement, and support all PeopleReign applications including its award-winning muti-agent orchestration platform that automates thousands of common HR and IT tasks.
At a time when demand for AI-driven employee service is growing at a rapid pace, PeopleReign has been investing in its partnership with leading HCM and WFM vendor UKG by adding value added resellers (VARs) in key markets.
Mosaic Consulting Group is one of the fastest growing UKG partners and was awarded 2025 UKG Partner of the Year.
The partnership announcement is timed to support the rapid growth of PeopleReign as organizations look to benefit from better employee experiences. Typical PeopleReign customers benefit from 70% ticket and case volume reduction, 90% reduced cost per issue, and significantly improved service quality.
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PeopleReign automates thousands of the most common employee requests, is pre-integrated with all major enterprise workflow systems, provides AI to assist live agents as well as employees, and delivers value in 30 days or less.
Unlike alternatives, only PeopleReign delivers five AI-first applications that automate the full lifecycle of service requests:
The virtual agent automates IT and HR tasks for employees
Classify routes requests to the best live agent when escalation is required
Recommend provides a set of “next best actions” for live agents
Experience uses sentiment analysis to measure service quality using pulse surveys
Insights uses predictive analytics to help organizations provide continuously better answers
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According to Warren Wirth, UKG Director of Field Alliances: “This is an exciting time for UKG as our customer and partner communities continue to expand. Our customers expect world-class products from UKG and they rely on great partners like PeopleReign and Mosaic Consulting Group to accelerate our joint vision for AI and the future of work.”
According to Mosaic Consulting Group CEO Krystyn Sadler: “we’ve been searching for the right AI partner to meet demand from our customers for AI-native solutions that enhance the value of their UKG investments. PeopleReign is helping our team become the first AI-certified provider of agentic solutions for frontline employees. Mosaic Consulting Group has been delivering innovative HR solutions for 15 years and this is an important step in our growth journey.”
According to PeopleReign CEO Dan Turchin: “We selected Mosaic Consulting Group because of the team’s domain expertise and long track record of delivering value for UKG customers. We’re committed to partner-led growth to help our customers give every employee back four to six hours of productive time per week with world-class, human-first agentic AI.”
