Leading customer operations outsourcing innovator PartnerHero has acquired Summatti, a conversation intelligence platform for an undisclosed amount.
“I’m excited to join forces with PartnerHero and bring our expertise and technology to their growing client base,” said Sid Bhambhani, chief executive officer of Summatti. “Together, we will accelerate our development and provide unparalleled solutions to clients in need of a better way to manage their CX operations.”
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Headquartered in Waterloo, Ontario, Canada, Summatti is an AI-powered conversation analytics platform for customer experience teams that automates the process of conversation review and surface real-time insights. Summatti’s founders, Sid Bhambhani, and Rashmi Bhambhani, will join PartnerHero full-time.
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“The customer support industry has focused a lot on how AI can replicate and replace the work agents do,” said Piras Thiyagarajan, chief digital officer at PartnerHero. “We think AI can augment and enhance how humans interact with one another. We will use Summatti’s conversation analytics capabilities to expose customer insights and influence business health in a way that hasn’t been broadly accessible before.”
