NovelVox announced it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged, and innovative solutions for contact centers and unified communications that create exceptional communications experiences for customers and employees.

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NovelVox helps customers transform their contact centers to provide a more personalized customer experience. As a DevConnect Technology Partner, NovelVox expects to help Avaya customers improve agent productivity and customer satisfaction through its Agent Accelerator unified agent desktop solution. Designed for industries such as banking, insurance, Credit Union, healthcare, and telco, as well as government, organizations can quickly and easily optimize Agent Accelerator based on specific department needs. The Agent Accelerator integrates with more than 75 third-party applications, enabling agents to see a 360-degree view of customer information on a single screen before answering a call.

“We aim to develop applications that simplify life for businesses and their customers, and NovelVox Agent Accelerator does that,” said Amit Gandhi, NovelVox CEO. “Agent Accelerator is a unified solution that gives agents the information they need on one screen so customers receive a more personalized experience and quicker call resolution. We believe businesses, as well as callers, look for personalization, so we offer industry-specific templates for agents as well.”

“Technology partners like NovelVox are enabling Avaya OneCloud Contact Center users to truly differentiate their customer experience,” said Susy Liem, Avaya Vice President of Product Management. “We are pleased to haveNovelVox join our DevConnect program.”

The Avaya DevConnect program is part of the Avaya Experience Builders™ network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. The DevConnect program promotes the development, compliance-testing, and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting, and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers, and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile, and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

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Through the DevConnect program, Avaya provides companies with a wide range of technical education, access, and support for many Avaya platforms and interfaces, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like NovelVox, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.

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