OMNI+ Awaken Scripting greatly simplifies scripts creation, making it accessible to non-technical team members
NobelBiz, a leading contact center telecom and software provider, has partnered with Awaken Intelligence to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting. The new partnership allows contact centers to drastically reduce the time, cost, and technical knowledge required to create, publish and edit new scripts.
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In announcing this partnership, Steve Bederman, president of NobelBiz, says:
“What we saw as a leading contact center software and telecom provider is that many businesses struggle with the traditional method of creating and launching new scripts for their campaigns. With our new partnership with Awaken, we wanted to provide a superior scripting solution than what’s currently used in the industry.”
Simon Black, CEO of Awaken Intelligence, says, “We’re really excited to be partnering with NobelBiz. We know first firsthand what an impact having an intuitive, reliable, and flexible scripting solution can have. We’ve seen our clients reduce the time taken to make script changes by over 90%. We look forward to helping NobelBiz customers take their contact center performance to the next level.”
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In addition, OMNI+ Awaken Scripting will:
- Dynamically present information when required
- Enable effective knowledge retention and transfer
- Streamline post-call escalations and contact methods
- Reduce training time by up to 70%
- Improve employee retention by over 25%
- Reduce handling times by over 30%
“My recommendation is for everyone to give this product a try. It has the potential to significantly reduce your scripting workload while also improving the overall customer experience,” says Steve Bederman, President of NobelBiz.
