The integration of T-Metrics Contact Center with NEC’s UNIVERGEÂ Unified Communication suite of solutions and UNIVERGE Integration Platform (UIP) will deliver feature-rich omnichannel exemplary customer experiences
NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications and networking solutions, and T-Metrics, Inc., a provider of next-generation omnichannel contact center systems, today announced a strategic go-to-market alliance that provides organizations maximum control over their ability to deliver seamless contact center experiences across multiple touchpoints within an on-premises business model.
“Having the right communications system in place is imperative. For those organizations not ready to move to the cloud, this doesn’t lessen the need to respond to customers across voice, email, chat, video calls and SMS,” said Marc Hebner, Senior Vice President, Enterprise Sales. “Our NEC T-Metrics alliance allows our customers to effortlessly adopt a full-featured premise managed omnichannel contact center solution. One that is able to deliver coordinated and attentive service-oriented caller experiences focused on improving customer satisfaction and loyalty.”
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By integrating T-Metrics’ contact center solution with NEC’s UNIVERGE SV9500 communications platform, organizations can take control of their contact centers with a broad set of advanced communications tools and capabilities. Access to NEC’s UIP solution allows related workflows to be dynamically designed and implemented for highly adaptive and responsiveness call center development and management.
“We are very excited to partner with NEC to enable customers to easily consume an advanced contact center while leveraging their investment in their reliable NEC UC suite of solutions,” said T-Metrics CEO Arthur Pravato. “There are many reasons – security, control, custom integrations – for customers to continue to operate their contact center in a premises-based model. NEC and T-Metrics see this as an underserved market, which our joint solution will fill for customers who want to keep their contact center on their premises.”
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“NEC wanted a partner that could deliver a secure enterprise-scale omnichannel on-premises experience, with the robustness and feature set to provide a complete customer solution,” said Ram Menghani, President, NEC Enterprise Communications Technology. “While NEC offers UNIVERGE BLUE ENGAGE for organizations that are modernizing to a cloud-based contact center solutions, T-Metrics CX-2025, with its ability to integrate with our UNIVERGE SV9500 and UNIVERGE UIP, was the perfect solution for our customers who aren’t ready for our cloud offering but still looking to elevate their customer services within an omnichannel on-premises environment.”
“This partnership is an extension of one of T-Metrics’ key value propositions. It further demonstrates our ability to seamlessly integrate our advanced contact center solution with all major unified communication provider platforms,” Pravato said.
