MerchantE Expands OvationCXM Partnership by Adopting its Customer Experience Management (CXM) Solution
Georgia-based digital commerce platform goes live on the OvationCXM customer experience management platform, driving a more modern merchant experience
OvationCXM, a global leader in customer experience management (CXM), announced that MerchantE, a leading end-to-end digital commerce platform, expanded its partnership and is live on the OvationCXM CXMEngine® platform.
MerchantE is known for its dedication to its merchants, which inspired its search for a set of advanced CXM tools and technologies to deliver superior, efficient customer experience solutions. It has leveraged OvationCXM’s comprehensive remote support services for its servicing journeys to provide expanded merchant support, and it saw an opportunity to elevate its CX further by adding CXM platform capabilities. OvationCXM’s software and existing support services now allow MerchantE to offer level 2 customer support, robust journey management to streamline cases and resolve issues, and self-service knowledge resources.
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“At MerchantE, our ultimate goal is to provide a seamless payment processing solution and best-in-class experience for our merchants,“ said Stephanie Weinsziehr, Senior Vice President, Operations at MerchantE. “Our partnership with OvationCXM has already significantly improved our ability to deliver on this mandate within our customer support operations. Expanding our relationship to include their CXM platform was the next-best step to offer more tailored merchant experiences, solidifying our ongoing commitment to evolving as a customer-driven payment processing organization.”
Alfred ‘Chip’ Kahn IV, founder and Chief Executive Officer at OvationCXM, added, “We’re excited to expand our partnership with MerchantE, an organization that shares our vision of delivering modern and efficient customer experiences. We are proud to support them as they continue to innovate and enhance their customer journeys, and we look forward to our continued partnership.”
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