The partnership benefits and streamlines enterprise field work operations
Librestream, the #1-rated workforce transformation technology platform for the industrial workforce, announced today its Onsight integration with Microsoft Dynamics 365. As part of the company’s ongoing partnership with Microsoft, the company is providing an unparalleled level of interoperability to industrial customers leveraging Microsoft Dynamics 365 as the hub for their digital transformation processes.
“Through the Microsoft AppSource, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure”
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As a Gold Microsoft Partner, Librestream is expanding the reach of its Onsight platform, streamlining enterprises’ field work operations, ensuring that all work is properly completed and resulting data is automatically captured for auditing and analysis.
“Through the Microsoft AppSource, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure,” said Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. “We’re happy to welcome Librestream to the growing Microsoft AppSource ecosystem.”
With an aging and retiring workforce, industrial operations are facing mounting challenges in productivity and production loss, issues with speed to field and safety, and loss of critical knowledge. The joint collaboration between Librestream and Microsoft not only aims to mitigate these challenges through remote assistance, it also includes digitization of work instructions and procedures, skills-based remote expert assistance, AI-enhanced metadata capture, computer vision and natural language processing, and digital asset management.
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The integration provides field service teams with a single source of knowledge that includes:
- Streamlined field service operations with a unified workflow that automates Onsight sessions
- Efficient and accurate schedule and assignment of service resources by helping digitize and assign job tasks through automated workflows
- Automated connectivity between and with subject matter experts anywhere, in any language
- Improved capture, storage, and access to all types of resources including videos, photos, work transcripts, job notes and reports, and call metrics
- Simplified reporting by easily passing data and reporting back to Microsoft Dynamics 365
“The continued partnership with Microsoft is a testament to our joint commitment to provide business-level solutions and value to the deskless workforce,” said Tim Harader, Vice President of Business Development at Librestream. “Through this new integration with Microsoft Dynamics 365, we aim to help organizations build a seamless knowledge network, benefitting their workforce’s digital transformation process by capturing and sharing knowledge in real-time.”
Librestream is also a Microsoft Transact Partner, which allows customers to purchase Librestream solutions – Onsight app for Microsoft Teams and for HoloLens2 and the Onsight platform Connector for Microsoft Dynamics 365 – directly from Microsoft, leveraging the company’s existing Microsoft Enterprise Agreement and/or Azure subscription.
