New integration connects Majesco Intelligent Claims for P&C with Kyber’s AI-native correspondence platform
Kyber, an AI-native platform for insurance carriers to automate claims communications, announced a partnership with Majesco, the insurance industry’s foremost innovator in cloud-native, AI-native software, to deliver a bi-directional integration with Majesco Intelligent Claims for P&C. The collaboration connects Majesco structured claims data with Kyber’s correspondence workflows to enable insurers to auto-populate letters and forms, route them through approvals, send through the right channel, and push key correspondence outcomes back into Majesco for a single, consistent adjuster experience.
“Claims correspondence is where operational speed meets regulatory exposure,” said Arvind Sontha, CEO of Kyber. “With Majesco Intelligent Claims for P&C, we can pull the right claim and policy details into Kyber to generate compliant communications fast, then push the results back into Majesco so the claim file reflects what was sent, when it was sent, and how it was delivered.”
With Majesco Intelligent Claims for P&C, we can pull the right claim and policy details into Kyber to generate compliant communications fast”
— Arvind Sontha, CEO and Founder of Kyber
Claims organizations are rethinking and modernizing core claims operations, but correspondence often remains fragmented. Templates live outside the core. Drafting varies by adjuster. Delivery actions and proof are captured inconsistently. The Kyber and Majesco integration closes that gap and optimizes the process by making correspondence a governed workflow tied directly to the system of record, from first draft through delivery and documentation.
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“Majesco Intelligent Claims for P&C is designed to run FNOL through closure on one platform, with GenAI, Agentic AI, and embedded analytics inside adjuster workflows,” said Jason Long, Vice President, Product Management at Majesco. “Kyber extends that experience with a purpose-built correspondence layer that helps insurers standardize templates, operationalize approvals, and ensure every communication is tracked and auditable inside the core workflow.”
The Business Value for Claims Teams
The Kyber and Majesco partnership delivers a unified correspondence experience for insurers using Majesco Intelligent Claims for P&C:
Bi-directional data exchange. Pull structured data from Majesco to auto-populate correspondence, then push correspondence metadata and outcomes back to the claim file to preserve a single source of truth.
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– Faster, consistent drafting. Generate letters and forms with correct policy language using AI-powered managed templates, reducing manual rekeying and variation across adjusters.
– Governed template management. Centralize templates with controlled updates so compliance and ops teams can maintain consistency at scale.
– Review workflows and audit readiness. Route drafts through configurable approvals, with tracked edits and documentation aligned to the claim record.
– Omnichannel delivery and logging. Send via email or print workflows while capturing delivery actions for defensibility and operational visibility.
– Claims business optimization. The integration closes the gap of manual and multi-task work that optimizes the business process from first draft through delivery and documentation, creating less friction, lower expenses and ability to scale cost-effectively.
