InvoiceCloud, an EngageSmart solution for online bill payment services, announced that it has entered into a strategic partnership with Zensar, a leading digital solutions and technology services company. This partnership brings together the user-friendly SaaS platform of InvoiceCloud and Zensar’s global strategic consulting, enterprise delivery, and implementation services designed to create compelling value for both companies and their mutual clients.
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“Zensar and InvoiceCloud bring shared objectives to help carriers with their digital transformation journey. Partnering with Zensar means that insurance carriers—and their customers—will now have access to agile, seamless, user-friendly payment solutions from us backed by Zensar’s consulting expertise.”
One of the key highlights of this partnership involves creating joint solutions for the insurance and financial services industries. Zensar and InvoiceCloud will collaborate on designing integrated solutions for leading industry platforms and create joint go-to-market initiatives.
Commenting on this announcement, Abbasi Ujjainwala, Head of Solution & Consulting, P&C Insurance Practice, BFSI, Zensar said, “Our partnership with InvoiceCloud will enable us to offer insurers best-in-class digital offerings to drive revenue and increase customer loyalty. Our implementation capability coupled with InvoiceCloud’s expertise in electronic payments will bring value to our set of mutual clients. The recent global pandemic has accelerated adoption of digital transformation initiatives across insurers and together, we are committed to bringing value to them.”
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InvoiceCloud President Tom Griffin said, “Zensar and InvoiceCloud bring shared objectives to help carriers with their digital transformation journey. Partnering with Zensar means that insurance carriers—and their customers—will now have access to agile, seamless, user-friendly payment solutions from us backed by Zensar’s consulting expertise.”
James Dewaker, Zensar’s Senior Vice President & Head of Insurance for North America said, “We bring digital dexterity and customer-first innovation to our clients. Our InvoiceCloud alliance is a critical component of our overall ecosystem solution for the insurance industry.”
Changes in business engagement models, fueled by a global pandemic, have resulted in insurance carriers looking to implement digital payment and bill presentment capabilities in an accelerated time frame. At the same time, customers are now accustomed to the convenience of online payment and seamless digital engagement in all other areas of their lives. Lack of customer engagement can lead to increased churn and revenue loss for carriers, making digital transformation and the prioritization of user experience an imperative.
Simple but previously under-utilized digital features such as recurring payment reminders and policy extensions, in addition to online payment portals improve customer engagement and satisfaction.
Key business benefits from this partnership for insurance carriers include:
- Seamless integration of the payment process on digital platforms
- Reduced operational costs
- Enhanced, secure, and convenient user-experience
- Increased customer engagement leading to higher customer loyalty
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