Inflow, a market-leading, innovative provider of strategic advisory, consulting, professional and managed services for contact center and unified communications technologies, announced that they have acquired EPIC Connections. The partnership accelerates Inflow’s expansion of consulting, outsourcing and technical services offerings for contact center operations and technologies.

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Based in Omaha, Nebraska, EPIC Connections is an experienced and proven industry-leading consulting, outsourcing and professional services firm, with a core focus on contact center operational and technology consulting, outsourcing strategy, and customer experience technology implementation services. EPIC supports organizations from Fortune 500 to SMB clients to enhance the people, processes, and technologies that power their clients’ customer experiences.

Inflow’s CEO, Ken Smith, said “Inflow’s expanding service offerings provided a natural fit for EPIC’s experience in operational consulting, outsourcing, and customer experience technology implementation. As a market leader, Inflow is always focused on building out our portfolio of services to best meet our client’s evolving needs. The EPIC Connections team complements us well, and furthers our ability to deliver an expanded suite of value creating services for our clients, and our technology partners.”

Bill Pieper, President of EPIC Connections stated, “EPIC has long been recognized as a trusted implementation and professional services partner in the CCaaS industry, and Inflow adds immediate scale to that line of business. I’m particularly excited to accelerate the momentum that EPIC has had in the operational and outsourcing consulting, with Inflow’s expanded reach and scale.”

Inflow is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries.

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