SalesTech Star

Gainsight Announces Majority Investment from Vista Equity Partners

The Vista partnership will accelerate momentum of the Customer Success movement

Gainsight, the Customer Success company, announced it has signed an agreement to receive a majority investment from Vista Equity Partners (“Vista”), a leading global investment firm focused on enterprise software, data and technology-enabled businesses.

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“Across our portfolio of over 65 software companies, Vista has witnessed firsthand the outsized impact that a commitment to customer success can have on a company’s performance”

Gainsight and Vista will partner to further accelerate the Customer Success movement and growth in the Customer Success profession. Recognized as the market and thought leader for Customer Success software, Gainsight empowers hundreds of customer-focused businesses to deliver positive outcomes and exceptional experiences to their customers every day by enabling enterprises to successfully on-board, retain and expand their customer base.

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“We learned about Vista because many of their portfolio companies are Gainsight customers and we saw how they partner with leading enterprise software businesses to accelerate success,” said Nick Mehta, CEO of Gainsight. “Reaching unicorn status and working with Vista is validation of how far the Customer Success community has come over the last seven years and how important our work is to the growth and financial strength of some of the world’s leading businesses. I couldn’t be more excited to partner with the Vista team to drive more innovation, more impact and continued success for the community as a whole.”

“As an enabler of both customer and business success, we see tremendous opportunity for Gainsight to further expand its footprint and customer base,” said Monti Saroya, co-head of the Vista Flagship Fund and Senior Managing Director. “We are excited to partner with the Gainsight team in its next phase of growth, helping the company to expand the category it has created and deliver even more solutions that drive retention and growth to businesses across the globe.”

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