Gainsight and Ecosystems Partner to Create Value-Based Customer Success Platform
Combined Offering Is Designed to Drive Durable and Predictable Growth in Renewal-Based Businesses
Gainsight and Ecosystems announce a commercial partnership to offer the first-ever fully integrated value management-customer success platform. Customers using the combined solution can now monitor and direct customer health based on both internal and customer-based inputs simultaneously.
The companies established an initial integration in May 2020 empowering buyers and sellers to compare the value promised in sales with the value actually delivered in customer success. Based on this success, new joint development has deepened the integration of Ecosystems with Gainsight components, including alerts, step-by-step playbooks, and the customer health scoring framework – furthering the ability to use quantified customer value as a proactive driver of customer success actions. The combined solution allows for simultaneous execution of internal customer success plans and external customer-led value reviews in a seamless fashion.
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“As a customer of both Ecosystems and Gainsight, I am thrilled by this announcement as both companies take this step towards deeper integration. We believe the combined capabilities of Ecosystems and Gainsight will allow us to efficiently scale value conversations across all of our customers,” said Tammi Warfield, Chief Customer Officer at Delphix.
“One thing is for sure; the customer success world and value management world are coming together more than ever. At Gainsight, we want to partner only with companies who share our values and help customers realize mind-blowing new outcomes in customer success, product experience, community, and durable, long-term growth. Ecosystems was the logical choice,” says Nick Mehta, CEO of Gainsight.
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“This strategic partnership with Gainsight will help all companies drive net recurring revenue with efficiency and scale,” says Chad Quinn, Co-Founder and CEO of Ecosystems. “When we combine the best-in-class customer success platform with the best-in-class value management system, we get 1 + 1 =3, where the biggest winner is the customer.”
Gainsight is hosting Pulse, its premiere fully hybrid conference for business leaders and practitioners in the fields of Customer Success, Product, and Community at the Moscone Center in San Francisco on August 17th and 18th. Register for Pulse here. Ecosystems has created the preeminent community for professionals seeking to build a world-class customer experience through value management.
