EBSCO Industries Inc. Chooses Rimini Street for Salesforce Application Management Services
Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products
Rimini Street, Inc., a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, announced that EBSCO Industries, a global holding company with more than 26 business units around the world, has chosen Rimini Street Application Management Services (AMS) for Salesforce to maximize the value and ROI of their Salesforce investment. EBSCO has been successfully leveraging Rimini Street support for its SAP system since 2015, and has now expanded their Rimini Street support service scope to include its Salesforce system.
EBSCO Leverages Rimini Street AMS for Salesforce
Many of EBSCO’s business units use Salesforce to help grow their business, and they want to maximize the effectiveness of their Salesforce investment. EBSCO selected Rimini Street’s AMS for Salesforce for the same high quality support, ultra-responsive service, creative problem solving and support for customizations that they were already enjoying with their Rimini Street support for SAP.
“Our company is made up of numerous business divisions that operate independently of each other, but we were looking to optimize our systems and where possible offer leveraged shared services either at a better cost, speed or quality than any business unit can provide individually. When we heard that Rimini Street could provide its premium-level service for our Salesforce system, in addition to the high quality support they already provide for our mission-critical SAP system, we were excited by the opportunity to unify our service,” said Bryan Bee, vice president, Enterprise IT Systems, EBSCO. “When we first switched to Rimini Street in 2015, our goal was to enable EBSCO’s businesses to optimize their profit position while making IT ‘easy’ with demonstrative value. Rimini Street has helped us deliver on this goal, providing an ultra-responsive support model that allows us to maximize the investments in our SAP platform – all at half the previous cost. Leveraging Rimini Street’s Application Management Services for Salesforce was a logical next step.”
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Rimini Street Services for Salesforce Drive More Savings, Value and ROI
Rimini Street Application Management Services for Salesforce is a “one stop shop” encompassing proactive services to keep the Salesforce system operating smoothly, break-fix assistance as needed, and an unlimited quantity of administrative and development tasks that can be selected from a catalog of more than 100 pre-defined services (such as adding a field, dashboard, report, workflow, trigger, etc.). The extensive catalog of services helps clients eliminate their feature request backlog and proactively leverage new features in their Salesforce environment at significant savings.
All clients receive Rimini Street’s ultra-responsive, award-winning support 24x7x365 with a 15-minute guaranteed response time for critical issues, providing clients peace of mind that Salesforce will continually meet their user community needs. In addition, clients are assigned a seasoned Primary Service Engineer (PSE), who is backed by a team of technical experts.
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“EBSCO was in a similar position to many companies who are making significant investments in Salesforce products. Once the products have been implemented, it is challenging to fine-tune the application and drive user adoption and consumption that is so critical to success,” said Seth A. Ravin, CEO, Rimini Street. “With our comprehensive scope of application management services for Salesforce Sales Cloud and Service Cloud products, we enable our clients to save significant costs and maximize the value and ROI of the software. Consistent with all Rimini Street services, our focus is helping clients optimize IT spend, drive innovation and achieve competitive advantage and growth.”
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