New DXC ServiceNow Strategic Business Group and expanded partnership agreement will position DXC as a leading enterprise service management provider, with one of the largest ServiceNow instances globally
DXC Technology, a leading Fortune 500 global technology services company, announced the formation of a new global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operations, built on DXC Platform XTM.
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“For our customers, it’s about modernizing and automating their IT estates to achieve a state of ‘silent operations,’ saving time, money and letting customers focus on what’s most important — running their business”
DXC has named ServiceNow the preferred workflow partner for DXC Platform X, a data-driven, intelligent automation platform that helps detect, prevent and address issues before they happen with resilient, self-healing IT estates. NelsonHall has named DXC Platform X as a “Leader in Cognitive & Self-Healing IT Infrastructure Management,” reflecting DXC’s ability to deliver immediate benefits through automation while meeting customer requirements for their future operating models.
“For our customers, it’s about modernizing and automating their IT estates to achieve a state of ‘silent operations,’ saving time, money and letting customers focus on what’s most important — running their business,” said Mike Salvino, President and CEO, DXC Technology. “We manage complex IT estates on DXC Platform X and building on this unique strength with ServiceNow will establish us as a clear market leader in the enterprise service management market.”
“Business leaders recognize their technology strategy is their business strategy,” said ServiceNow CEO Bill McDermott. “As the platform leader for enterprise workflow automation, we are inspired to team up with DXC. Their global reach combined with their deep technology expertise will help customers harness the full value of digital transformation. We expect this signature partnership to continue expanding in the years ahead.”
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DXC is a ServiceNow Global Elite Partner and brings deep industry expertise, ensuring that customers like Swiss Federal Railways and AEON will continue to achieve maximum returns on their ServiceNow platform investments.
AEON, a leading retail company operating over 19,000 stores, reimagined its employee experience for approximately 570,000 people by utilizing DXC Platform X and DXC consulting and operation services. “With the DXC agile methodology, we were able to deploy ServiceNow’s latest innovations quickly, with the right approach on an effective schedule. We will continue to expand the scope of our ServiceNow platform by deploying a self-service portal function with support from DXC,” said Susumu Taniguchi, General Manager of System Architecture & Technology Division at AEON Integrated Business Service Co., Ltd.
Globally, DXC has more than 6,500 implementations and over 1,000 ServiceNow certified resources with plans to double that number of resources.
