A comprehensive mix of self-service hardware, customer centric software and full managed services designed to improve in-store and staff efficiency while enhancing the customer experience
Diebold Nixdorf (NYSE: DBD) announced today a major update to its ongoing partnership with East of England Co-operative Society, one of the larger consumer cooperatives in the U.K. with 122 stores. The retailer has deployed more than 180 DN SeriesTM EASY eXpress self-service solutions, powered by DN VynamicTM Self-Service software, in over 80 stores across East Anglia. Since the rollout was completed, over 35% of transactions are being processed using self-service.
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East of England Co-op required a solution for its convenience and supermarket store formats. The fully flexible design of the DN Series EASY eXpress, part of the DN SeriesTM EASY family of self-service solutions, was an ideal choice. The platform-based approach ensures the system is easily adaptable to changing business needs and consumer demands.
The entire hardware fleet is managed by DN’s AllConnect ServicesSM, an integrated remote service offering that leverages machine learning to predict and fix issues before they happen, enabling a market-leading metric of 99.8% availability reducing operational costs.
DN Vynamic Self-Service provides East of England Co-op with an open, flexible and modular software platform that works through an open-retailing approach with flexible APIs that enables faster integration and more personalization. This allows the retailer to be more flexible now, and in the future, adding new functionality without rebuilding their entire technology solution.
Diebold Nixdorf had previously provided standard maintenance services to East of England’s POS systems. To help ensure a seamless experience for its customers with “always on” devices, the collaboration now includes a full range of managed services for self-service, including enhanced support desk, operations and application services. This addition of managed services represents a major shift to a proactive, remote and predictive service model for the co-op.
John Dixey, Head of IT Development, at East of England Co-op said: “We have a strong commitment to supporting our communities and required more self-service journeys to reduce the operational pressures on our stores while improving the in-store service experienced by our members and customers. Diebold Nixdorf took the time to get to know our values, challenges and goals, and created a seamless solution that supported our specific needs. Our transition from basic maintenance to DN AllConnect Services helps ensure the highest availability of our technology.”
Ben Gale, Regional Vice President and Managing Director, EMEA Retail Sales Management, at Diebold Nixdorf said: “We’re proud of the partnership we have built with East of England Co-op. We worked together to determine that a self-service journey would be highly beneficial to both consumers and the co-op, even in smaller stores. Our comprehensive solution will provide consumers with the shopping experience they want, improve in-store efficiency and provide the lowest total cost of ownership for our customer.”
