Concentrix Corporation , a leading global provider of customer experience (CX) solutions and technologies, has closed its recently announced acquisition of ServiceSource International, Inc., a global market leader in B2B digital sales.
This transaction positions Concentrix for greater expertise in B2B sales capabilities on a global scale, further enhancing its portfolio of offerings and ability to deliver stronger returns for some of the most innovative technology and new economy brands in the world.
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“We’re excited to welcome the ServiceSource staff to the Concentrix team,” said Chris Caldwell, President and CEO, Concentrix. “We believe that by adding these highly complementary solutions and capabilities we are able to broaden our service offerings and address new and existing clients’ growing demands for driving revenue with exceptional CX.”
“We are excited to embark on our journey as one company, equipped to deliver the market’s broadest and most differentiated set of solutions to transform customer acquisition, engagement, growth, and retention,” said Mike Naughton, Chief Operating Officer, ServiceSource. “We look forward to continuing to build clients for life together under a shared vision of the future of CX.”
Concentrix remains committed to Reimagining Everything CX for its clients and delivering strong returns to their shareholders through strategic investments. Today, it celebrates another exciting milestone in its journey to become the greatest customer engagement company in the world, rich in diversity and talent. This acquisition supports its growth strategy of investing in capabilities that transform and deliver epic customer experiences for leading brands around the world.
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