3CLogic, a leading provider of cloud contact center solutions for ServiceNow and other major CRMs, announced a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. The funding will be used to accelerate 3CLogic’s expansion efforts worldwide, with a special focus on Global 2000 enterprise companies engaged in digitally transforming their support and customer services teams.
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3CLogic announces Series B Funding to drive continued global growth and expansion.
“We are pleased to join 3CLogic’s existing investor syndicate and lead this round”, states Tony Rickert, Capitan Managing Partner. “We have been following the company for some time and are impressed with the team and their go-to-market strategy. 3CLogic is right in the middle of some of the most important business under-currents: Digital Transformation, AI, Voice and speech analytics.”
In 2019, 3CLogic saw its enterprise revenues grow by 125% and forecasts continued exponential growth in 2020. The growth comes as enterprise organizations seek to streamline their internal and external workflows for their IT Helpdesks, Customer Support and HR Services Delivery teams across both digital and voice-enabled channels. Building on this momentum, the company is aggressively expanding its sales, marketing and customer success teams to meet the demand.
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“Today organizations are seeking to maximize the performance of their agents by automating repetitive and manual tasks, so that they may focus on more complex or critical customer or employee needs”, explains Denis Seynhaeve, CEO at 3CLogic. “Digital channels and workflows are a key part of that strategy, but voice remains a vital piece of the customer engagement layer when those digital or self-service options prove insufficient. The current COVID-19 crisis is making painfully clear the important role human interactions play within the customer service value chain,” continues Denis.
As part of its strategy, 3CLogic has focused on enabling large enterprises to deeply integrate voice features and functionality, including CTI, IVR, intelligent call routing, reporting, and speech analytics, with their chosen system of record (ie: ServiceNow, MS Dynamics, etc.). In addition, its Hybrid Cloud offering has allowed organizations to quickly adopt cloud-enabled flexibility, such as the ability to work-from-home, while still leveraging legacy PBX environments (ie: Cisco, Avaya, etc.).
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