ClientSuccess has acquired Baton, a leading customer onboarding and implementation platform, to enhance their customer success offerings. This strategic move aims to deliver faster, scalable solutions for customer onboarding and streamline project management, significantly improving customer engagement and satisfaction.
ClientSuccess is excited to announce the acquisition of Baton, a modern customer onboarding and implementation platform designed to deliver rapid, scalable solutions for customer onboarding, streamline customer-focused projects, and enhance customer engagement. This acquisition further accelerates ClientSuccess’s commitment to delivering unparalleled customer onboarding & implementation solutions, which can be leveraged as a stand-alone solution or a fully integrated offering within our leading customer success platform.
“By adding Baton, we’re enhancing our suite of solutions to offer a comprehensive, all-in-one platform for managing customer relationships from onboarding through the entire journey.” said Dave Blake, Founder/CEO of ClientSuccess.
In the current market, where tool consolidation is becoming more commonplace, ClientSuccess is focused on expanding our capabilities and delivering comprehensive solutions that meet the evolving needs of our customers. Our previous acquisition of Status in November 2023 enhanced our onboarding management capabilities and received overwhelmingly positive feedback from our customers. We also heard the call for more robust customer onboarding features, implementation, and project management features. The acquisition of Baton allows us to offer these features now, accelerating our roadmap and providing immediate value to our customers and prospects.
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Why Baton?
Baton’s innovative software transforms customer onboarding and implementations by automating workflows, enabling deeper collaboration with customers, and accelerating time to value. It allows teams to:
Standardize Onboarding Workflows: Project templates ensure consistency across engagements, providing a seamless experience for internal stakeholders and external customers.
Accelerate Time-to-Value: Real-time task-level reporting facilitates daily improvements and automation from start to finish, freeing teams to focus on delivering outcomes efficiently and quickly.
Achieve Scalability: Unlike spreadsheets and legacy project management tools, Baton consolidates projects, resources, and customer management into a single platform, enabling scalable solutions for growing organizations.
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What This Means for ClientSuccess Customers
For our existing customers, the integration of Baton into the ClientSuccess platform represents an exciting opportunity to deliver even better customer experiences across the entire customer journey. Our customers will benefit from a more comprehensive solution designed to streamline workflows and accelerate time-to-value, aligning perfectly with our mission to provide extraordinary customer experiences, high retention, and significant revenue growth.
“Our customers have spoken and confirmed their desire for a unified solution to manage their entire post-sales experience, rather than bouncing between several siloed tools,” said Dave Blake, Founder/CEO of ClientSuccess. “With this move, we’re doubling down in this space by adding Baton to our suite of solutions for our customers. We’re thrilled to welcome Baton’s customers and are committed to ensuring that Baton remains a leading, standalone customer onboarding and implementation solution. At the same time, we look forward to fully integrating Baton’s powerful capabilities into the ClientSuccess platform, offering our clients an all-in-one solution for managing customer relationships – from onboarding through the entire customer journey.”
