Integration of CLEAR1 biometric identity verification modernizes account recovery, improves operational efficiency and protects against emerging cyber threats–new case study details measurable benefits
CLEAR, the secure identity company, and Tampa General Hospital (TGH), announced a partnership that integrates CLEAR1–CLEAR’s identity platform for businesses and healthcare organizations–into TGH’s identity access management (IAM) platform, PingOne DaVinci. This security-focused integration automates password reset for TGH team members, replacing manual help desk calls with a higher-assurance, lower-friction solution.
Through this partnership with CLEAR, TGH is positioning itself as a leader in healthcare security innovation, taking a proactive stance against sophisticated social engineering tactics, deepfake-enabled impersonation, and credential theft that target IT help desks. This announcement is accompanied by a joint case study highlighting the measurable operational and security gains from deploying CLEAR1, including how the platform is designed to ensure that only the rightful team member can regain access to critical systems, protect patients, workforce, and infrastructure, and deliver a faster, easier experience for team members.
“Partnering with CLEAR marks a pivotal step in our commitment to enhancing our team member digital experience and delivering the identity assurance needed in the current cyber threat landscape,” said Scott Arnold, executive vice president and chief digital & innovation officer at Tampa General. “Together, we’re reducing friction and ensuring privacy is protected at every turn.”
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“CLEAR is proud to bring our secure, trusted identity platform into TGH’s security ecosystem,” said Caryn Seidman Becker, CEO of CLEAR. “With our multi-layered approach to identity, we help organizations protect against today’s cyber threats while giving healthcare professionals a faster, easier way to get back to caring for patients.”
Since deploying CLEAR1, TGH has:
- Automated 80% of account recovery requests, reducing IT intervention and freeing help desk capacity for more complex needs
- 99% faster resolution for help desk calls—cutting MFA reset time from 4.5 days to 20 minutes, minimizing downtime and improving workforce productivity
- Reduced account-related support calls by 22%, translating into measurable operational savings
- Retired its 90-day password reset policy, replacing outdated knowledge-based authentication with high-assurance biometric multi-factor authentication
The integration, embedded in Ping Identity’s PingOne DaVinci, required no custom development or disruption to existing systems, and was deployed in under three weeks.
The process starts with a one-time setup in which team members verify their identity using a government-issued ID and a selfie, creating a reusable, privacy-protected CLEAR identity for future logins and account recoveries. CLEAR collects this information directly from the individual with their explicit consent, and TGH does not store or manage the biometric or identity data.
With CLEAR1 now deployed across its workforce, TGH plans to expand secure verification to patient-facing workflows through CLEAR’s integration with Epic MyChart, further advancing the hospital’s commitment to delivering secure, seamless digital experiences.
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