C3 Adds Best-of-Breed Contact Center Solutions, Grupo NGN Gains Access to C3’s Portfolio
C3 Complete and Grupo NGN are pleased to announce the formation of a powerful strategic alliance.
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“Together with Grupo NGN, we can now offer our partners a unified solution that is feature rich, scalable, reliable, and cost effective. This is truly a game changer.”
C3 and its network of Channel Partners will immediately begin to offer Grupo NGN’s full suite of products including the NGNCloudComm contact center system, the NGNInsights agent performance and gamification platform, and NGNShadowCoach, a workstation monitoring and coaching solution. Each of Grupo NGN’s industry leading solutions integrates seamlessly with C3’s geo-redundant voice and collaboration platform, and together they provide clients with a single source solution for all of their voice related needs.
“Many contact center solutions run independently of an organization’s PBX and collaboration system,” commented Rick Mancinelli, CEO of C3 Complete. “Together with Grupo NGN, we can now offer our partners a unified solution that is feature rich, scalable, reliable, and cost effective. This is truly a game changer.”
In addition to gaining access to C3’s voice and collaboration solutions, Grupo NGN will also begin to offer C3’s full suite of Cloud Services which include Infrastructure, Desktop, Backup and Disaster Recovery as a service.
“C3 Complete is exactly what Grupo NGN looks for in a partner, with a high standard of excellence and a long history of providing best-in-class expertise, service, and support,” said Bill Przybylinski, SVP of Strategic Alliances for Grupo NGN. “C3 and Grupo NGN also share a unique passion for adapting their solutions to each individual customer’s needs rather than the standard approach of asking customers to adapt their processes to fit a given solution.”
Bill Przybylinski will be joining the C3 Complete team in Booth 958 at the upcoming Channel Partners Conference & Expo. The conference runs from November 1st through the 4th at the Mandalay Bay Resort in Las Vegas, NV.
