Atos and Graia have announced a strategic partnership to embed Graia’s real-time, bi-directional AI voice translation technology into Atos’ Digital Workplace ecosystem. Through this collaboration, Atos will integrate and resell Graia’s multilingual AI capabilities to its enterprise customers, enabling seamless, natural-language support across complex, global service environments. The partnership strengthens Atos’ ability to deliver inclusive, high-performance digital workplace services at scale, allowing support agents and end users to communicate in their native languages while maintaining consistent quality, performance visibility, and resolution speed. By combining Atos’ deep expertise in digital transformation with Graia’s agentic AI technology, the collaboration helps enterprises move beyond automation-first models toward more adaptive, human-centred customer and employee experiences.
Graia announced a strategic partnership with Atos, a global leader of AI-powered digital transformation, to support the delivery of multilingual, AI-powered workplace experiences across Atos’ Digital Workplace ecosystem.
As part of the partnership, Atos is embedding Graia’s real-time, bi-directional voice translation technology into its service desk operations. The solution enables support agents and end users to speak naturally in their native languages while conversations are translated instantly, helping Atos deliver more inclusive, efficient, and human digital workplace support at global scale.
Graia’s generative and agentic AI goes beyond transcription and translation. The platform continuously analyses conversations, monitors key phrases, and guides agents with culturally sensitive prompts while applying automated quality scoring to ensure consistent service standards. This enables Atos and its customers to improve performance visibility, quality control, and resolution speed across complex, multilingual environments.
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“Enterprise customer experience is at a turning point,” said Sahil Rekhi, Chief Revenue Officer at Graia.
“Organisations are under pressure to scale globally without losing the human connection people expect. Our partnership with Atos brings together deep transformation expertise and agentic AI designed to empower people, not replace them. Together, we’re helping organisations move from automation-first thinking to experience-first outcomes.”
Atos currently supports millions of users across more than 100 languages worldwide. By integrating Graia’s AI-powered translation capabilities into its Digital Workplace services, Atos aims to remove language barriers, accelerate issue resolution, and deliver more localised, accessible support experiences. The initial deployment focuses on multilingual service desk interactions, with further expansion planned into onboarding, training, and broader employee experience use cases.
The collaboration aligns with Atos’ broader shift toward proactive, AI-driven experience operations and reinforces Graia’s mission to enable intelligent, empathetic interactions across service, sales, and operational environments.
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Mike McGarvey, Global Head Digital Workplace Strategy, Atos Group, said: “By integrating Graia’s voice translation technology into our Digital Workplace ecosystem, we are empowering our teams to connect more naturally with clients around the world. This is a leap towards truly inclusive, intuitive and localized digital experiences. Clients in finance, utilities, retail or healthcare sectors have already expressed strong interest and entrusted us with pilot phase projects.”
The collaboration marks an important step in Graia’s continued expansion across Europe and beyond, as the company accelerates its mission to redefine customer experience through intelligent, empathetic, and agentic AI.
