As an extension of their relationship in Europe, Acrelec hardware and QikServe software will now be available to US operators looking to enhance their self-service kiosk solutions
Acrelec, a global technology company driving business results for restaurant and retail brands, has expanded its partnership with international software company, QikServe, to provide US markets with fully integrated, leading-edge kiosk solutions. This partnership enables US operators to increase average order value, reduce waiting times, and achieve operational efficiencies.
The companies cultivated their partnership across Europe amidst an ongoing mass labor shortage where operators struggled to maintain staffing levels to efficiently run their business. A recent study highlighted that hospitality and restaurant staff shortages are still at a record high, experiencing 83 percent more vacancies across the sector compared to March-May 2019. Acrelec’s intuitive hardware works with QikServe’s intelligent platform to address labor shortage bottlenecks and alleviate pressure on operators by:
- Relocating labor so the crew can focus on guest satisfaction rather than order taking
- Giving customers control of the ordering experience while reducing lines and wait times
- Customizing each journey with data-driven product suggestions that are proven to increase average check by 30 percent
- Offering embedded loyalty, couponing, and stored value
- Maintaining a consistent brand experience across all ordering channels
The result is a flexible, future-proof solution that allows operators to improve overall efficiency, whilst reducing costs—ensuring the business can continue operating given external pressures.
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Emerging from this period, quick service restaurant (QSR) brands relied on Acrelec and QikServe’s self-service technology to instill customers with confidence, offering them safe, contactless ordering experiences. As part of the partnership, QikServe kiosk software will now offer the ability to take cash as payment through integration into Glory, the leading provider of cash handlers and recyclers.
“We’re delighted to partner with Acrelec and Glory cash, the industry leader in self-service technologies. The addition of Glory Cash Recyclers will give operators the choice to retain cash sales while continuing to drive the digital self-service revolution,” said President & Founder of QikServe, Daniel Rodgers. “Having previously deployed our software on Acrelec kiosks in Europe, extending our reach into the Americas markets means we can continue our ambition to deliver industry-leading digital guest experiences worldwide.”
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Glory Global Solutions, an investor in Acrelec, offers secure payment options as part of the solution, which automates payment processes. Despite the rapid digitization of payment, cash represents roughly 31 percent of all consumer transactions—more than electronic, credit, debit or checks, according to CNBC. Acrelec and Qikserve’s all-in-one kiosk solution integrated with Glory allows customers multiple payment options, increases efficiency and flexibility, as well as enhances security.
“Teaming up with QikServe has allowed us to evolve our expertise to the next level and provide game-changing kiosk solutions to global customers,” Acrelec Senior Director of Strategic Alliances, Todd Walton. “Today’s convenience-driven culture is propelling significant revenue for interactive kiosks, so we could not be more thrilled partner with QikServe to offer our amazing restaurant customers a future-proof solution and a global support network, so their businesses are equipped to meet the demand and drive sales and efficiency.”
