The 2025 State of the Contact Center report shows that balancing efficiency and empathy remains a challenge in the fast-changing customer experience space, with contact centers facing dynamic changes in how they work with AI Calabrio, the workforce performance company,
Bloomreach, the agentic platform for personalization, announced new data from its conversational shopping agent, Clarity, highlighting the powerful impact of conversational AI and the new consumer behaviors it is unveiling. Live on a number of ecommerce sites since 2024 and
Former Johnson & Johnson Chief Procurement Officer Helps Build the Future of Agentic Contracting with Icertis Icertis, the global leader in AI-powered contract intelligence, announced that Shashi Mandapaty has been appointed to its Strategic Advisory Board as the company builds the
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