TTEC Holdings, Inc. , a leading global customer experience (CX) technology and services innovator, announced the expansion of its India operations with a new customer experience center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar). This expansion will create 400 new
AI-powered tools to build on Optimum’s +26 net promoter score (NPS) increase over the past two years Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web interactions, mobile apps, call centers,
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation
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