Conversation Builder recognized as best New Contact Center Solution by the world's top customer service awards program LivePerson, Inc., a global leader in conversational AI…
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New Solution Will Integrate With Messaging Channels and Facilitate Better Care Engagement Khoros, the global leader in customer engagement software, announced the launch of Khoros…
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Study Highlights Lack of Investment in Areas Most Likely to Have a Positive CX Impact Organizations must tear down the walls between IT and the business and make more…
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Report Reveals New Data and Insights on the Most Important Conversational Business and Messaging Trends in 2020 Zendesk, Inc. released State of Messaging 2020, the third annual…
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Vonage , a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions, the leading specialist in enterprise-strength conversational AI.…
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Buying behaviors have changed drastically over the last few years. The traditional tactics of Sales do not come in handy every time. Sales professionals are presented with new…
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Oracle Evaluated for Its Completeness of Vision and Ability to Execute in Gartner Magic Quadrant Oracle has been recognized as a Leader in the Gartner Magic Quadrant for Digital…
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Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable  CGS, a global provider of business applications, enterprise learning and…
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Next-Generation Yext Platform Enables Businesses to Capitalize on Paradigm Shift in Search From Results to Answers Yext, Inc., the platform for Brand Verified Answers in search, kicked…
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Chatlets.ai Supports AI-Based Segmentation and Strategic Micro Conversions That Add up to Overall Conversion Goals Pramati Technologies, a software technology incubator, announced…
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