Zinier and FLS – FAST LEAN SMART announced that the companies had formed a partnership to develop solutions based on the full integration of the field service management…
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Outsourced automation, security and analytics capabilities help companies in Singapore and Malaysia meet new customer and workforce needs, ISG Provider Lens report says Many…
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Achieves leadership position for its Digital Operations, Work From Home Services and Social Media CX capabilities across Singapore and Malaysia TDCX, Inc, a high-growth digital…
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Using AI-powered data analytics to match the right leads to the right agents to increase sales NobelBiz just released a brand-new webinar on the outbound sales performance topic,…
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Real-time visibility into progress across an organization and automatic updates through Salesforce inform prioritization and planning New Asana Partners integrations reduce costly…
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MiaRec announced the release of the latest update to its Contact Center Intelligence Platform. MiaRec customers can now access updated dashboarding and reporting designed to provide…
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Experienced and Purpose-Driven HR Executive Joins Televerde to Lead Diversity, Equity & Inclusion, Leadership Development, and People Strategy Televerde, a purpose-driven global…
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Unveils the ICMI Global Contact Center Awards Finalists; Event Takes Place on October 26 ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle…
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NovelVox launches Intuitive Visual IVR to transform complex IVR conversation into visual & interactive Support. Visual IVR personalizes the communication experience by putting…
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Customers across sectors today want a more instant and efficient call process, so should online businesses drive this experience with conversational AI platforms?  The way contact…
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