Hurtigruten, a Norwegian-based travel company, uses contact center software partner, Bright Pattern, to move all of its brick-and-mortar contact center agents to home offices amid the…
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Ecolab, a global leader in sanitization and disinfection services for leading multinational companies in the food, healthcare, hospitality and industrial sectors, has hired a team of…
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In today’s uncertain business landscape, it can be challenging to boost sales, let alone engage customers. Now, more than ever, an effective go-to-market strategy (GTM) is essential to…
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced they are releasing a contact tracing solution that streamlines and…
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Moz, Inc., the leader in search engine optimization technology, announces The State of Local SEO: Industry Report 2020. The report details how marketers deploy local-SEO tactics and…
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In a new survey, over 70% of companies’ primary business continuity concern is further disruption from a second wave of the COVID-19 pandemic. While there is a keen focus on return to…
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As businesses begin to reopen and employees start to go back to the workplace, new policies will need to be instated. New York State requires that all companies have a COVID safety…
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TechSee, a global leader in Computer Vision AI-enabled visual assistance, published the results of a U.S. study on consumer expectations of technical support and technician visits…
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TriNet, a leading provider of comprehensive human resources, partnered with The Harris Poll to conduct industry-wide pulse surveys to better understand broad COVID-19 sentiment beyond…
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R.R. Donnelley & Sons Company (RRD), a leading global provider of multichannel solutions for marketing and business communications, shared the impact of COVID-19 on the marketing…
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