EngageHub offers AI-driven agent collaboration, desktop transaction analytics and automation, real-time guidance, interactive agent engagement, gamification and a recognition-focused work environment to improve agent performance, satisfaction, and retention. OnviSource, a leader in intelligent transformation and AI-powered contact center solutions, announces
The new solution automates DID lifecycle management to improve contact rates, reduce wasted dials, boost caller reputation and supercharge outbound performance. Convoso, the leading contact center software provider for revenue teams, announced the launch of Convoso Ignite™️, a next-generation DID
Voice-based feedback and on-demand AI interviews redefine how buyers share insights and businesses gather intelligence G2, the world’s largest and most trusted software marketplace, announced it has acquired AI-first capabilities and talent from unSurvey, a YCombinator-backed, multi-agent AI system that
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