Customers Now Benefit From Real-Time Customer Insights and Can Take Action During Critical Moments in the Sales Cycle Medallia, a leader in experience management, announced the…
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Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises Microsoft Corp. and Genesys have expanded…
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Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced it has appointed William Madison as Vice President of Cloud Sales…
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Accenture has opened an intelligent operations center in the Niagara region that serves as the hub for its newly launched intelligent sales and customer operations business. “On…
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Cloudera ,the enterprise data cloud company, announced the appointment of Robert Bearden as President and Chief Executive Officer. "Rob has been a valuable resource for me and the…
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World's Leading Online Jeweler Says "Yes" to Oracle to Help Create Customer Experiences as Unique as Each Diamond Blue Nile, a leading online diamond jeweler, has chosen Oracle Cloud…
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Partnership Provides Fuze-Powered Contact Centers with Professional Automated Voice Recordings That Simplify and Enhance the Customer Experience Fuze, the leading cloud-based…
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Vonage , a global business cloud communications leader, announced that ContactCenterWorld, the world's largest contact centre and customer engagement association, has named Dave D'Arcy,…
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Combination of Voicefoundry’s Deep Customer Journey Design Expertise with Cyara’s Testing and Assurance Capabilities Ensures Smooth Migration and Optimum CX Design Cyara, the leading…
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Baring Vostok Capital Partners and RTP Ventures Back European Communications Platform-as-a-Service Leader as it Brings AI-powered Capabilities to North America Voximplant, the leader…
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