BigPanda, Inc., provider of the first Event Correlation and Automation platform powered by AIOps, today announced that TIVIT, a Brazilian Tech multinational, has selected BigPanda's…
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Company recognized in global report for delivery of valuable client outcomes, investment in digital technologies and industry specific solutions.
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New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic  Zendesk, Inc. (NYSE:…
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Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched the Unbabel Portal, an interface on top of the Unbabel…
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Three-Year Contract Renewal Demonstrates the Value of ServiceSource’s Customer Success and Go-To-Market Transformation Capabilities ServiceSource International, Inc. …
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Amperity, the first AI-powered Customer Data Platform (CDP), announced it will be working in partnership with Zendesk. As part of the initiative, Amperity will integrate natively with…
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Voice-based Conversational AI champions CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, efficiency Cognigy, a…
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ManyChat, the leading Chat Marketing platform, announces its early access to the Messenger API support for Instagram to power Chat Marketing and customer support messaging for growing…
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Khoros, a global leader in digital-first customer engagement software, today announced it has integrated Messenger API support for Instagram, empowering Khoros customers to meet…
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Recognizing Exceptional Learning Experiences in the Categories of Innovation, Performance and Platform Thought Industries, the world's leading B2B customer training platform provider,…
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