ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and…
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NICE announced that it has once again been named market share leader in contact center workforce optimization (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent…
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To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud with Genesys,…
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AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, recently announced their ability to integrate must-have technologies like…
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 UJET, a leading provider of cloud contact center solutions, has raised $55 million in a Series C round of funding, bringing the company’s total to just over $100 million to date. With…
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Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by South Korea's Center for Disease Control for…
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 Creatio, a global software company providing a leading low-code platform for process management and CRM, announced the release of a new solution on its marketplace called Contact…
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Verint Systems, The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market…
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Mavenir, the industry’s only end-to-end, cloud-native Network Software Provider and a leader in messaging and voice services, announced the introduction of advanced new features in…
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Talkdesk, the cloud contact center for innovative enterprises, announced On selected Talkdesk to propel its customer service operations ahead. With “running on clouds” as a key point in…
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