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By pairing generative AI with human support in contact center operations, the collaboration aims to improve customer satisfaction, accelerate support, and drive smarter interactions across digital and voice channels – for consumers and enterprise clients. Cognizant , in partnership with

Monica Ho, CMO at SOCI joins us in this episode of the SalesStar Podcast to chat about the future of customer journeys and how modern martech is a game changer when it comes to driving better online journeys. Key highlights discussed




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