Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance…
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NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat. NovelVox, a market…
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7.ai Engagement Cloud™ natural, effortless, omnichannel interactions are proven to boost customer loyalty, agent productivity, and company profitability. 7.ai, Inc., a recognized…
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NovelVox announces the release of a new, upgraded version of its Digital CX Platform, CXInfinity for Cisco, Avaya, Genesys, and Amazon Connect Contact Centers. NovelVox’s digital…
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Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company published its CX Report: ‘Is the Future of…
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Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest feature will enable contact center…
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NovelVox’s Reporting Plus is now available with powerful reporting & analytics features, offering greater flexibility to create custom reports leveraging BI. The use of disparate…
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LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations SuccessKPI, Inc., a cloud-native contact center customer experience insight…
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New LiveVox and Salesforce Integration Simplifies Next-Generation Unified Communication for Customer Service and Lead Generation Teams LiveVox Holdings, Inc., a leading cloud-based…
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New AI Service Automatically Summarizes Every Call and Chat for Contact Centers to Reduce Handle Time by 10% or More ASAPP, Inc., the artificial intelligence (AI) research-driven…
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