Sharpen Technologies, developers of the agent-first contact center platform, announced today the release of Performance Tiles, the first of several new applications to be released…
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As the world travels again, an airline industry-owned tech company develops a solution for contact tracers to quickly find, notify potentially exposed air travelers Basis Technology…
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Verint Systems, The Customer Engagement Company™, announced it has been recognized by KMWorld as a trailblazer in its AI 50 list and a leader in knowledge management in the annual 100…
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NICE inContact, a NICE business, and the leader in cloud contact center, announced that it has been selected as the winner in the Innovations in Cloud Contact Centers category of the…
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 Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the United Kingdom for citizen outreach and…
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Keona Health Inc. (“Keona” or “the Company”), the Contact Center CRM and Patient Access Platform of choice, today announced that Assistance Services Group, a Sykes Company, experienced…
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Frost & Sullivan, The Growth Partnership Company for over 60 years™, is bringing a growth mindset to its previously in-person Customer Contact Executive MindXchange event, resizing,…
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Aspect announced the general availability of Version 20 of its market-leading solution suite, Aspect® Workforce Optimization™ (WFO), including a fully redesigned and simplified…
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Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for advanced address book management, further…
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A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this…
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