New research shows retailers are failing to meet customer expectations for mobile features, putting revenue and loyalty at risk as demand grows UJET, a leading provider of AI-powered cloud contact center solutions, released new research that shows mobile-friendly customer experiences (CX)
43 percent say handling online order returns in-store is a top challenge, and that increases in the volume of returns has created new costs Only 17 percent of shoppers spend more money in-store following a return and 43 percent simply
Insights from +1,000 Executives Reveal Surging Stress Factors and Pressure to Keep Pace with AI Icertis, the global leader in AI-powered contract intelligence, published a new survey based on responses from more than 1,000 C-suite executives. The survey found that nearly
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