Medallia (MDLA), the leader in experience management today announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless…
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Johnson's Addition Bolsters Amperity's Position as a Leader in the Highly-Coveted Customer Data Platform Category Amperity, the leading enterprise Customer Data Platform (CDP), today…
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Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to proactively identify fraudulent…
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Anyline Inc., which makes data-capture simple, today announced findings published in its “2021 Anyline US Survey of Consumer Attitudes.” According to the survey, 70% of Americans want a…
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Bridging the gap in AI-powered customer service   2020 has brought sweeping changes to the retail shopping experience, with the pandemic moving shoppers online and, at the same time,…
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A report recently published by Forrester Research highlights the importance and the benefits of the Post Purchase Experience. The global pandemic is driving more shoppers towards…
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Influencer marketing is nothing new. It has been around for years as many brands have tapped into celebrities – actors, musicians, athletes – to promote and sell their products. And…
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Analysis of engagement with 53,000 ads shows a rise in negative emotions, suggesting advertisers need to dig deeper on positive emotional content, especially during the pandemic…
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COVID-19 accelerates restaurant industry innovation roadmaps in areas of convenience, digital experience and safety Key takeaways Consumers demand efficiency now more than ever;…
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Qualtrics, the leader in customer experience and creator of the experience management category, announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™…
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