CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent engagement and deep-dive insights with ground-breaking analytics…
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SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for omnichannel customer service…
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Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a strategic partnership to accelerate the…
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ISG Provider Lens™ report shows providers facing work-from-home challenges while COVID-19 changes consumer behavior and drives cloud contact center adoption Amid major…
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Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer experience Lifesize, a global innovator of…
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Intellecta™ from OnviSource Enables InfoCision to Discover Their Customers’ Sentiment, Trend and Behavior, as well as Improving First Call Resolution, Automating QA OnviSource…
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The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new technologies to address shifts in demand and…
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Global IT Services Provider Moves to 8x8 Communications, Collaboration and Contact Center Solution to Support Employees, Customers and Partners Around the World 8x8,…
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- Leading North American and international cloud platforms come together to supercharge enterprise communications across 60+ countries representing 93% of global GDP - Global…
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New Cloud Contact Center Service for Small and Medium Businesses Verizon debuts Contact Center Hub, a new, cloud-based solution that will provide small and medium businesses (SMBs)…
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