NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The…
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GuideCX, a purpose-built project management platform for onboarding new customers, announced it has completed a $10 million Series A round of financing led by Sorenson Ventures. The…
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Genesys®, the global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Contact Center as…
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Content Guru, global innovator in cloud contact center solutions, has been positioned by Gartner in the Challenger quadrant of the 2020 Gartner Magic Quadrant for Contact Centre as a…
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Metova, a leading provider of custom software solutions for mobile, web, connected home and car, and Internet of Things (IoT) for the private and public sector today announced the…
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Observe.AI, a leader in contact center AI, today announced Andrew Acedo has joined the executive team as Vice President of Enterprise Sales. Acedo will be responsible for leading…
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Anyline Inc., which makes data-capture simple, today announced findings published in its “2021 Anyline US Survey of Consumer Attitudes.” According to the survey, 70% of Americans want a…
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On the heels of unprecedented growth and product adoption in the region, today Nucleus announced a new appointment to its operational structure in the Asia Pacific region, positioning…
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Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it has been named a finalist in nine categories in the 20th European Contact Centre…
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Accruent, the leading provider of solutions to manage the built environment, today announced that it has released transformative enhancements across its retail lifecycle solution suite,…
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