Native AI engine delivers actionable process insights to unlock hidden value from business processes EdgeVerve Systems, a wholly-owned subsidiary of Infosys, recently unveiled…
Read More...

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, announced the launch of HGS PULSE, a new contact center analytics…
Read More...

Recognized for Market Leadership, Continued Innovation in Cloud and AI Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it was…
Read More...

Over 100 business technology companies have earned the 2020 Tech Cares award based on user feedback and TrustRadius community nominations. TrustRadius, the most trusted…
Read More...

Mindtree, a leading digital transformation and technology services company, and consulting and research firm Everest Group collaborated with leading CXOs from multiple industries…
Read More...

RICOH Intelligent Business Platform fast-tracks the use of automation and robotics, streamlines workflows, provides interactive data visualizations and improves customer experiences…
Read More...

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announced that it was recognized by Omdia, formerly Ovum, as a market challenger in their 2020…
Read More...

Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, today announced the company's rebranding and launch of…
Read More...

Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s event line up showcasing a series of Verint presentations at the Society for…
Read More...

Genesys, the global leader in cloud customer experience and contact center solutions, announced the winners of its 15th annual Customer Innovation Awards recognizing industry…
Read More...