Deepdesk is Anywhere365®'s fourth acquisition together with Bregal Milestone. Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service…
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Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions evaluagent, a global leader in contact center quality…
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New research from the XM Institute based on World Bank data shows consumers reduce or stop spending with a brand over half the time following a negative experience…
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Aircall Unveils Key Growth Drivers driving optimism in the first edition of the “Voice of SMBs 2024” Globally, 64% of SMBs are optimistic about growth in the year ahead. …
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Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous engagement across diverse communications channels Vonage, a global leader in…
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Resolution rate increased to 89% with mobile app GPT experiences Aisera, a pioneer of Generative AI solutions for the enterprise, today announced that Dave Inc. (Nasdaq: DAVE), one of…
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SmartAction is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform. SmartAction, a leading…
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Fielo RevOps enables sales leaders to define a perfect sales execution and systematically apply it across revenue creating functions. Leaders can track activities, analyze gaps,…
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Users can expect a comprehensive, near-real-time understanding of contact drivers, customer sentiment, satisfaction, and preferences with Call Journey CI advanced technology. Call…
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Foundever, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for…
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