NICE positioned furthest for Completeness of Vision NICE announced that Gartner has recognized NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report with CXone being evaluated. NICE placed the furthest
Lily AI, the product attributes platform that injects an enriched, customer-centered product taxonomy across the existing retail stack, announced that it has closed its Series B financing round with participation from Canaan Partners, Conductive Ventures, Sorenson Ventures and NEA, among
Info-Tech Research Group, one of the world’s leading IT research and advisory firms, has published a new research-backed blueprint, Define Service Desk Metrics That Matter. This data-backed blueprint will help organizations improve the metrics their service desk is measured by to align
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