ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has today announced a partnership with …
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Playvox is the only Contact Center software company in the top 10 of the G2 Spring 2021 Report Playvox, the leading CRM-connected omnichannel contact center provider of workforce…
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Convoso, cloud-based outbound call center systems provider, has significantly upgraded the platform’s voicemail detection accuracy, speed, and flexibility to help customers improve…
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One of the world's largest food and beverage companies chooses Bright Pattern Contact Center over Genesys and Avaya for its Latin American contact centers to fuel growth Bright…
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Lead Sticker, a lead management platform with Automated SMS, Smart Dialer, and Contact Management capabilities announces the launch of their new software as a service. Designed for the…
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Recognition further elevates Talkdesk from other cloud contact center competitors in customer service, innovation and ease of use Talkdesk®, Inc., the leading cloud…
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Acquisition from KKR follows significant growth and successful evolution to the cloud Thoma Bravo, a leading private equity investment firm focused on the software and…
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Based on its recent analysis of the contact center market, Frost & Sullivan recognizes Avaya, Inc. as the Inbound Contact Routing Systems Market Leader in Asia-Pacific, the Contact…
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AVOXI, a global Communications Platform as a Service (CPaaS), expands its portfolio of integrated CRMs, to meet increasing enterprise customer need for transparent and…
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Bright Pattern launches Mobile Desktop App to allow contact centers to effortlessly manage omnichannel customer conversations from their mobile phone and bring seamlessly experts from…
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