Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by over two dozen Business Process Outsourcers (BPOs) across all global regions. BPOs…
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Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations give organizations the technology they need…
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Deeper integration will help enterprises break down collaboration silos and make customer experiences even better   Provides more seamless experience between unified…
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Accomplished executive, who was responsible for NEC's global market share-leading UC business unit, appointed as Intermedia's Country President for Japan Intermedia Cloud…
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Omnichannel helps businesses improve the agent and customer experience while lowering costs and delivering a solid return on investment, finds Frost & Sullivan With the growing…
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Local Measure, a customer communications management platform, has announced today that it has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV)…
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New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics to improve customer engagement Vonage, a global…
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Former Genesys, Aspect Software Senior Executive Brings Extensive Cloud, Go-to-Market, Sales Leadership and Operations Experience Carousel Industries, a leader in communication and…
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Contact Center Hub offers function-rich solutions that enable small businesses to directly and seamlessly connect with customers Based on its recent analysis of the North American…
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Semafone, the leading provider of data security and compliance solutions for call and contact centers, today announced a global reseller partnership with Avaya , the leader in…
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