Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and analytics product, TeamInsights,…
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Kount, the leader in identity trust and digital fraud protection, announced a partnership with Snowflake, provider of Data Cloud, to offer actionable customer insights via Snowflake…
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CSG® (NASDAQ: CSGS) today announced that its long-standing partnership with Airtel Africa has been extended. As part of the enhanced agreement, CSG will provide Airtel Africa with…
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Orange Business Services to accelerate digital transformation and boost cloud-native approach for customers on AWS Orange Business Services will create a Dedicated Center…
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With end-to-end operational enhancements, the latest release of IFM-X continually adapts to ever-changing customer behaviors and criminal threats to reduce fraud NICE Actimize, a NICE…
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Data Masons' forward-looking approach centers on ERP/EDI optimizations and improved total cost of ownership. Data Masons—an expert in cloud-based solutions, data transformation, and…
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Based on its recent analysis of the North American conversational AI market, Frost & Sullivan recognizes Amelia, an IPsoft Company, with the 2020 North American Customer Value…
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Abacus.AI is announcing $22M in Series B funding led by Coatue. Decibel Ventures and Index Partners also participated in this round. As part of this release, the company is announcing…
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Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation Serviceaide, Inc., a global provider of intelligent,…
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Accelerate deep analytics and AI by processing up to 3 PetaFLOPS of data per rack1 with the new Lenovo ThinkSystem® SD650-N V2 and ThinkSystem® SR670 V2 solutions using Lenovo's…
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