Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by a leading luxury retailer in Europe to expand digital channels and connect in-store…
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NetCarrier, a leading provider of UCaaS solutions and traditional voice services, announced the expansion of their proprietary nCloud Connect product suite with a fully integrated…
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The solution bridges the digital gap between customers and organization contact centers through an innovative, real-time troubleshooting solution Quantum Metric, a SaaS platform that…
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Revation Systems, a leader in cloud-based, compliant messaging and communications, today announced the company has been included in the list of 2021 ‘Hot Vendors in Artificial…
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Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today appointed Todd Zerbe as Senior Vice President of Engineering. He is responsible for…
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The YellowDog Platform dramatically scales across the cloud like no other. Cutting-edge Platform as a Service provider creates dynamically scaling compute clusters in hybrid and…
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interworks.cloud announced the launch of a new platform functionality that allows distributors to easily upgrade their resellers to the Standard Edition and provide them with valued…
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The contact center industry is changing. The technologies used to support customer interactions are taking an evolutionary leap forward as cloud-based solutions and omni-channel…
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TCN, Inc. today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new…
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Verint, The Customer Engagement Company™, announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud…
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