Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft…
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8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced accelerating momentum for its 8x8 Contact Center…
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Frost & Sullivan survey sponsored by Genesys focuses on crucial roles of cloud, big data and AI in advancing the connected customer journey It's imperative for companies to…
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Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and…
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New contact center offering available with unified communications on a single stack designed to simplify and improve customer, agent and employee experiences while reducing IT…
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Customers give CXone cloud customer experience platform the highest average product satisfaction rating, and award perfect scores in overall vendor satisfaction and ease of doing…
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Global Research and Technology Innovator Selects CXone to Unify Systems, Gain Agility and Transform Customer Experience While Driving down Costs NICE inContact, a NICE business, …
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AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year Talkdesk, the enterprise contact center platform, announced significant platform…
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Appian, Five9, NICE inContact, Sharpen, Talkdesk, and others among those making announcements
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Leading Cloud Provider Helps Enterprise Improve Support Services with Deep Agent Reporting Insights While integrating with ServiceNow Platform 3CLogic, a leading provider of cloud…
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