Despite surging investment in AI, sales reps are ignoring tools that don’t integrate into their workflows. Sales leaders have invested heavily in AI over the
On paper, retail labor plans often look sound. They’re crafted using forecasts, historical data, and performance goals designed to keep costs down and productivity up.
Every day, companies receive an invaluable flood of insight, hidden in support emails, chat logs, and service calls. Feedback is omnipresent. Yet most of it
For over a decade, customer experience (CX) strategy has been propelled by incremental efficiency: shorter handle times, improved routing, and frictionless omnichannel integration. We’ve streamlined
Sales leaders must always stay ready to embrace innovation and change. From the transformative power
Enhancing the data in your Customer Relationship Management (CRM) system is essential for maximizing the
Setting goals and creating a blueprint to achieve them is critical to success. Whether you’re
A sales professional made more than 100 cold calls in one day in 2023. What
Sales technology (SalesTech) activates predictive engagement by using AI and machine learning to analyze vast
Picture this: A worldwide company is getting ready to give a price for a specialised
Elevating talent sourcing across the Asia Pacific QJumpers announced a new strategic partnership with Australian based APAC AI, bringing the company’s award-winning third generation AI Talent Sourcing Engine into APAC AI’s expanding portfolio of advanced workforce solutions. This collaboration marks
TransUnion has appointed Sayan Chakraborty and Charlotte Yarkoni to its Board of Directors, effective January 5, 2026. “Sayan and Charlotte have proven track records in fostering product and technology innovation, and generating customer engagement with transformational technology, which will be
EXL , a global data and AI company, announced the promotion of Raghav Jaggi to Executive Vice President, Insurance Practice Leader, recognizing his exceptional leadership, strategic vision and more than two decades of contributions to EXL’s growth and success. Raghav
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