On paper, retail labor plans often look sound. They’re crafted using forecasts, historical data, and performance goals designed to keep costs down and productivity up.
Every day, companies receive an invaluable flood of insight, hidden in support emails, chat logs, and service calls. Feedback is omnipresent. Yet most of it
For over a decade, customer experience (CX) strategy has been propelled by incremental efficiency: shorter handle times, improved routing, and frictionless omnichannel integration. We’ve streamlined
The traditional retail playbook is being rewritten. As foot traffic continues to evolve and the permanence of brick-and-mortar stores is challenged, brands are leaning into
Sales leaders must always stay ready to embrace innovation and change. From the transformative power
Enhancing the data in your Customer Relationship Management (CRM) system is essential for maximizing the
Setting goals and creating a blueprint to achieve them is critical to success. Whether you’re
A sales professional made more than 100 cold calls in one day in 2023. What
Sales technology (SalesTech) activates predictive engagement by using AI and machine learning to analyze vast
Picture this: A worldwide company is getting ready to give a price for a specialised
CannaSpyglass announced the appointment of Tyler Works as Chief Growth Officer, a new role that reflects the company’s vision for accessible, high-quality data. CannaSpyglass, the cannabis industry’s most trusted data and intelligence platform, announced the appointment of Tyler Works as Chief
Remember that huge deal your top rep closed in the first week of January? They were thrilled. However, they now have to wait until the end of March or even April to see that commission in their paycheck. The traditional
The world’s first AI teammates that collaborate like co-workers to maximize human productivity ClickUp, the platform that converges all software, humans, and agents, announced the acquisition of Codegen, a leading platform for AI-powered code generation and agentic AI. This move
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