NICE announced that it has once again been named market share leader in contact center workforce optimization (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent…
Read More...

UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling…
Read More...

Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by South Korea's Center for Disease Control for…
Read More...

 Amazon Web Services, Inc. (AWS), an Amazon.com company, announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an all-in-one solution and leading…
Read More...

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading…
Read More...

UJET, a leading provider of cloud customer support solutions, announced its integration into leading Identity Management providers, Okta, OneLogin, and Microsoft ADFS. Read More: …
Read More...

Vonage, a global business cloud communications leader, announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by…
Read More...

Talkdesk, the cloud contact center for innovative enterprises, expands its workforce engagement management (WEM) capabilities with products to manage, develop and engage agents…
Read More...

NICE inContact, a NICE business, and the leader in cloud contact center, announced it is partnering with Zendesk, a service-first customer relationship management (CRM) company, to…
Read More...

Talkdesk, the cloud contact center for innovative enterprises, announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the…
Read More...